Customer Support

Routine support is available during regular business hours through Renvizon's Medic system. To submit a support request, please click on the Medic button below and sign in using your Renvizon's credentials. If you do not have a login, please contact your agency's administrator for support.

For emergency support outside of normal business hours, please call the number below. An on-call engineer will provide immediate assistance.

Support line: 781-870-1100

For Emergencies please call: 800-366-4330

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Support Downloads

Acuity Quick Support

If a tech support engineer needs to be able to access our workstation to diagnose and resolve a problem you may be asked to download the Acuity Quick Support module. It should not be downloaded to all workstations and can only be used while you are available at the workstation and under the direction of a Renvizon support engineer.

Acuity Medic Host

The Acuity Medic Host is used on servers to provide host access by the Renvizon support team. Please do not download or install this without instruction from a Renvizon support engineer.